Chorley, Lancashire | On-site
As a Returns Operative in our Returns / Goods In team, you'll process customer returns in Mintsoft so every item ends up back in stock, steamed and re-inbounded, or held as faulty.
You'll work with Mintsoft WMS on both desktop and handheld scanner.
You'll make sure every returned item ends up in the right place: back in stock, steamed and re-inbounded, or held as faulty.
Your day-to-day responsibilities will include:
Receiving and logging returns
Unpacking and processing customer returns in Mintsoft, ensuring orders, quantities and return reasons are accurately recorded.
Inspecting and grading
Checking returned products for accuracy, condition and damage, then grading them for restocking, steaming or fault handling.
Handling faulty stock
Recording faulty items, reporting issues and ensuring damaged stock is correctly labelled and stored separately.
Steaming garments
Steaming, inspecting and preparing garments for resale, ensuring they meet individual client presentation standards.
Inbounds back to stock
Creating accurate inbound records in Mintsoft and coordinating with the inbound team to return suitable stock to inventory.
Accuracy and turnaround
Maintaining accurate stock records, following warehouse procedures and processing returns efficiently within agreed timescales.
Your performance will be measured on:
What we're looking for:
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