Terms & Conditions
Last updated: 04-09-2026
These Terms & Conditions ("Terms") govern the use of the website ckfulfilment.com and the provision of fulfilment services by CK Fulfilment Ltd ("CK Fulfilment", "we", "us", "our") to its clients ("you", "your", "the Client"). By using our website or engaging our services, you agree to be bound by these Terms.
Company name: CK Fulfilment Ltd
Registered address: Unit 7C, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE
Company registration number: [COMPANY NUMBER]
Contact email: hello@ckfulfilment.com
Contact phone: 01772 356673
1. Our Services
CK Fulfilment provides order fulfilment, warehousing, pick and pack, and related logistics services to e-commerce and B2B clients ("Services"). Specific scope, pricing, service levels and any bespoke arrangements will be set out in a separate service agreement, quote, or statement of work agreed between CK Fulfilment and the Client ("Service Agreement"). Where there is any conflict between these Terms and a signed Service Agreement, the Service Agreement takes precedence.
2. Client Obligations
The Client agrees to:
Provide accurate, complete and up-to-date product, stock and order information
Ensure all goods sent to us for fulfilment are lawful, correctly labelled, and safe to handle and store
Maintain accurate integrations between their sales channels (e.g. Shopify, marketplaces) and our systems, and promptly notify us of any known data or connectivity issues
Pay all fees in accordance with the agreed pricing and payment terms
Hold appropriate insurance for goods stored with us, unless otherwise agreed in writing
3. Inventory and Stock
The Client retains ownership of all goods stored with CK Fulfilment unless otherwise agreed.
We will take reasonable care in the storage, handling and dispatch of goods, in line with standard industry practice.
Stock levels and inventory data provided through our systems are based on information received from the Client's sales channels and internal warehouse processes; the Client is responsible for reviewing and confirming accuracy.
Any discrepancies must be reported to us within [X] business days of discovery.
4. Order Fulfilment and Delivery
We will use reasonable efforts to pick, pack and dispatch orders within agreed service level timeframes.
Delivery times quoted are estimates provided by third-party couriers and are not guaranteed by CK Fulfilment.
We are not liable for delays, loss, or damage caused by courier partners, customs authorities, or other third parties outside our reasonable control.
Any shipping, customs, duties or tax information passed to couriers is generated based on data provided by the Client via their connected sales channels; the Client is responsible for ensuring product values, tax classifications, and order details are accurate.
5. Fees and Payment
Fees for our Services are as set out in the applicable Service Agreement or pricing schedule.
Invoices are payable within the timeframe stated on the invoice, unless otherwise agreed in writing.
Late payment may result in suspension of Services until outstanding balances are settled, and we reserve the right to charge interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
All fees are exclusive of VAT unless stated otherwise.
6. Liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
Subject to the above, CK Fulfilment's total liability arising out of or in connection with the Services shall not exceed [the fees paid by the Client in the preceding [X] months / a figure to be agreed].
We shall not be liable for any indirect, special, or consequential loss, including loss of profits, loss of business, or reputational damage.
We are not liable for issues arising from inaccurate data provided by the Client, third-party platform outages (e.g. Shopify, courier systems), or events outside our reasonable control (force majeure).
7. Data Protection
Where we process personal data on the Client's behalf as part of the Services (e.g. customer names and delivery addresses for order fulfilment), we do so in accordance with our Data Processing Agreement and Privacy Policy, and in compliance with UK GDPR and the Data Protection Act 2018.
8. Intellectual Property
All content on the ckfulfilment.com website, including text, graphics, logos and design, is owned by or licensed to CK Fulfilment and may not be copied, reproduced or used without prior written consent.
9. Termination
Either party may terminate the Service Agreement in accordance with the notice period set out in that agreement.
We reserve the right to suspend or terminate Services immediately in cases of non-payment, breach of these Terms, or provision of unlawful goods for storage or fulfilment.
On termination, the Client remains responsible for arranging collection or return of any remaining stock within a reasonable timeframe, and outstanding fees remain payable.
10. Changes to These Terms
We may update these Terms from time to time. Material changes affecting active Service Agreements will be communicated to affected clients in advance. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms, please contact us:
CK Fulfilment Ltd Unit 7C, Moorland Gate Business Park Cowling Road Chorley PR6 9FE
Email: hello@ckfulfilment.com
Phone: 01772 356673
