No complex onboarding. No months of setup. We get you live quickly, with support from day one.
Step 1
We start with a quick call to understand your business — what you sell, your order volumes, platforms you use, and what's not working with your current setup.
15–20 minute discovery call
No commitment — just an honest conversation
We'll tell you if we're the right fit
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Step 2
Based on your call, we put together a clear, transparent quote. No hidden fees, no ambiguous line items — just a straightforward breakdown of what you'll pay.
Itemised pricing — storage, pick & pack, shipping
Tailored to your volumes and SKU count
Usually delivered within 24 hours
Step 3
Once you're on board, we connect your sales channels to our WMS. Orders start syncing automatically — no CSV uploads, no manual entry.
Shopify, WooCommerce, Amazon, eBay and more
API integration — typically completed same day
We handle the technical setup
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Step 4
Send your inventory to our warehouse. We receive it, barcode every item, log it into the system, and confirm stock counts — you can see it all in real time.
Barcode labelling on arrival if needed
Quality check on all inbound goods
Live stock count confirmation in your dashboard
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Step 5
Before we go fully live, we run test orders through the system — picking, packing, labelling, and dispatching — so you can verify everything's right.
End-to-end test of your exact workflow
Branded packaging verified before go-live
You approve before we switch to live orders
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Step 6
Go-live isn't the finish line — it's the starting point. Your account manager checks in regularly, reviews performance, and optimises your fulfilment as you grow.
Dedicated account manager throughout
Monthly performance reviews
We scale with you — peak season, product launches, new channels
What To Expect
No hidden requirements. Here's exactly what you'll need and who you'll be working with.
Most clients go from first call to dispatching real orders within two weeks. Enterprise setups with custom integrations may take 2–4 weeks.
Product SKU list, platform login credentials for integration, branded packaging materials (if applicable), and your inventory shipped to our warehouse.
You'll be assigned an account manager from day one. They handle onboarding, answer questions, and remain your single point of contact going forward.
Integrations
We integrate directly with leading eCommerce platforms and marketplaces, including Shopify, WooCommerce, Amazon and more.
Frequently Asked Questions
Most SME clients are fully live within 5–10 working days. Enterprise setups with custom integrations, dedicated warehouse zones, and complex workflows typically take 2–4 weeks. Your account manager will give you a specific timeline on your discovery call.
No. We handle the entire technical setup. For standard platforms like Shopify and WooCommerce, it's a one-click integration. For custom builds or ERPs, our team manages the API connection. You just need to provide platform access.
Your account manager is your first point of contact for any issues. We also have a warehouse ops team available during business hours. For enterprise clients, we offer escalation paths and SLA-backed response times. Problems get fixed, not passed around.
Absolutely. We encourage it. We'll give you a full tour of our facility in Lancashire, introduce you to the team who'll be handling your orders, and walk you through the operation. Seeing it in person makes all the difference.
We'll provide a detailed goods-in guide with our warehouse address, labelling requirements, and booking instructions. You can ship via your own courier or we can arrange collection. We receive, count, and log everything into the system on arrival.
No. We operate on flexible rolling terms. There's no 12-month lock-in and no exit penalties. We believe in earning your business every month, not trapping you in a contract.
Get a custom quote in 24 hours. No obligations, no hidden fees.
